1. Order Processing Time

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Please note: During high-volume periods or sales events, processing times may be slightly delayed.

2. Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer the following shipping options:

  • Air Freight: Estimated delivery 7-15 days.
  • Sea Freight: Estimated delivery around 15-30 days.

Delivery delays can occasionally occur due to unforeseen circumstances such as weather conditions or customs processing.

3. International Shipping

We offer international shipping to most countries. Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. GoodieFinds is not responsible for these charges if they are applied and are your responsibility as the customer.

4. How Do I Check the Status of My Order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

5. Lost or Damaged Packages

If your order arrives damaged, please contact us immediately with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. We are not liable for any products lost during shipping if the tracking indicates it was delivered to the provided address.

Contact Us

If you have any further questions regarding our shipping policy, please contact us at:

  • Email: goodiefinds@outlook.com
  • WhatsApp: (+852) 96164741