Our Guarantee to You At GoodieFinds, we stand behind the clever gadgets and home essentials we curate. If you are not entirely satisfied with your purchase, we’re here to help. Our return policy lasts for 30 days. If 30 days have passed since your purchase was delivered, unfortunately, we cannot offer you a refund or exchange.

1. Eligibility for Returns To be eligible for a return, your item must be in the exact same condition that you received it.

  • The item must be unused, unwashed, and free from any signs of wear.
  • It must be in the original packaging with all tags, manuals, and accessories included.
  • A valid receipt or proof of purchase is required to complete your return.

2. Non-Returnable Items For safety and hygiene reasons, certain types of items cannot be returned. These include:

  • Intimate or sanitary goods, personal care items, and health wellness products.
  • Gift cards and downloadable software products.
  • Final sale or clearance items.

3. How to Initiate a Return Please do not send your purchase back to the manufacturer or the address on the shipping package without contacting us first. To start a return, simply email our support team at support@goodiefinds.com with your Order Number and the reason for the return. Our team will provide you with a Return Merchandise Authorization (RMA) number and the correct return shipping address.

4. The Refund Process Once your return is received and inspected at our warehouse, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed immediately, and a credit will automatically be applied to your credit card or original method of payment within 5-10 business days, depending on your bank’s processing time.

5. Exchanges (Defective or Damaged Goods) We only replace items if they arrive defective or damaged. If you need to exchange a damaged item for the exact same product, please send us an email at support@goodiefinds.com with clear photos of the defect and your Order Number within 7 days of delivery.

6. Shipping Costs

  • Customer Responsibility: You will be responsible for paying your own shipping costs for returning your item due to a change of mind. Original shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund.
  • Store Responsibility: If the return is due to our error (you received an incorrect or defective item), we will cover the return shipping costs.
  • Recommendation: If you are shipping an item over $75, we highly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.